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Privacy Policy


Revised September 12, 2019

Dovetail Learning knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

You are accepting the practices described in this Privacy Notice by default when visiting or our online store or through social media correspondence (such as Dovetail Learning‘s Facebook page, group or Instagram account).

The Simple Version

We use your contact information for in-house purposes only, and do not share any information about you with third parties without your explicit opt-in. Registration and purchases made through our website also opt you into our e-newsletters, from which you’re able to unsubscribe at any time. We think, though, that you’ll like them quite a bit.

What personal information does Dovetail Learning gather?

Information You Give Us
We receive and store any information you enter into our website or give us in any other way. This includes subscribing to our e-newsletters, purchasing our services and products, donating to us, or submitting a form on our website. We ask for personal information so that we can fulfill your request and return your message. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by Dovetail Learning.

From time to time, we will send you an email announcements about new features, products, and services from Dovetail Learning and selected partners. Some demographic data, volunteered through our annual surveys, are used statistically to provide us with an accurate profile of our customers.

We process personal data based on consent according to Art. 6(1)(a) GDPR, which you are free to give or refuse. You’ll see consent options when you subscribe to our newsletter via an opt-in field. You can change your decisions at anytime by contacting us. If you change your decision it will not affect the lawfulness of processing based on consent before its withdrawal.

Social Media & Comments
Dovetail Learning uses social media such as website comments, and networks like Facebook and Twitter, to engage customers in dialogue. As mentioned above, Dovetail Learning makes use of data collected via these functions on our website. On other networks, we abide by the terms and conditions of that website/service, and reserve the right to use those networks for marketing purposes. Comments made on Dovetail Learning‘s Facebook account and in our Facebook group are reviewed and published at our discretion, and through the use of these functions you accept that Dovetail Learning is permitted to edit, moderate, and reuse comments for in-house promotional materials. Promotions and advertising are not permitted in this medium, nor is derogatory or hateful speech.

Automatic Information
When you visit our website, our servers make a log of basic information corresponding to the sites and pages you have visited. This information is stored primarily to track the effectiveness of our websites and individual sections and pages within them. At this time, our general website does not use cookies (alphanumeric identifiers that can be stored by a visitor’s browser to identify them on a future visit, or during a single visit). Non-personal Information may include the browser name, the type of device and technical information transmitted, language preferences, geographic location, time stamps and visited pages, operating systems and other similar information. We may also collect IP addresses which would be irrevocably anonymized.

How Secure Is Information About Me?
All computers that receive or store personal information are secured by firewalls and other security measures. Additionally, sensitive data such as credit card numbers are encrypted using SSL and other industry standard measures, to provide an additional level of security.

How do we collect your information?

We collect personal data if and when online users provide Dovetail Learning with your details when you become a customer and provide us with account data based on purchases. We may also collect personal information given voluntarily when contacting us on our website, emailing us, and/or while registering for a webinar. When you visit Dovetail Learning’s Website, we may collect information about your visit, such as your IP address and the pages you visited and when you subscribe and access our educational content we may collect information on when and how you use those services.

Who is the Data Controller?
The data controller for all marketing, sales, and product-related activities is:
Dovetail Learning
825 Gravenstein Hwy North, Suite 2,
Sebastopol, CA 95472, United States.
​Learn more about the Dovetail Learning at

A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes, which include allowing you to navigate between pages efficiently, remembering your preferences and making the interaction between you and our services quicker and easier. Cookies are also used to help customize your experience. To learn more information about cookies you can visit

What do we do with the information we gather?

We may use the information that you provide and that we gather for the following purposes:

  • To Provide Services To You: We use your information to fulfill orders, to enable you to view the content on our website, and to otherwise interact with all of the features and services available on our site. We also may use your non-personal information to send and process connection requests.
  • For Customer-Service Purposes: When we communicate with you, we may do so through the email address that you provide to us, through the phone number you provide to us, and other means available.
  • To Personalize Your Services: We may use information provided by the user to further personalize the content and information we may send or display to you via email services, and to otherwise personalize your experiences.
  • For Marketing and Promotional Purposes: Dovetail Learning may use your information, such as your email address, to send you news and newsletters, to provide special offers about products and services, or to otherwise contact you about products or information we think may interest you.
  • To Improve Our Site and Services: To better understand how users access and use our Site and Services, in order to improve our Site and Services and respond to user desires and preferences.

What Types of Communication Will You Receive?
We send out an email newsletter to our customers approximately twice per month and to others on a periodic basis. Occasionally we may send announcements about Dovetail Learning events or products to the mailing list. We do not rent or sell our email list.

With Whom We Share Information
We do not sell, trade, rent or share user personal information with any other parties unless we explicitly ask you in advance and you agree to share such information. We may share personal Information with our trusted service providers and vendors and trainers only to the extent required to fulfill purposes outlined above.

Non-personal information may be shared with other third parties for the purpose of improving our web services, conducting data analysis or other business purposes. This information may be combined with information we collect from other sources, to the extent that the information remains anonymous. In addition, we may elect to share your personal information with qualified third-party partners for marketing or other similar purposes but only where you agree to share such information. Such partners will be prohibited from disclosing or using such information except for the limited purposes which the users have consented to.

How We Use Information We Collect
We may use personal data to provide and improve our services and to meet any binding contractual or legal obligations. For example, to analyze and improve the website functionality and services, such as technical or security purposes and to improve the customer experience. We may also use personal data to market and sell our services, including to communicate with you about same or similar services that we offer. If we do so, we will provide you with an easy and free way to opt-out of receiving such communications in the future.

Notice to Non-U.S. Users
Dovetail Learning is based in the United States. Use of your information by Dovetail Learning is intended for use only within the U.S. and its territories. If you use our site and our services, your information will be stored in the United States. We may, however, use third-party service providers that are located outside of the United States. Content and use of that content is intended to conform to United States law and practices. Use outside the United States is at your risk, and you agree to comply with all applicable laws and use or nonuse of content.

Third-Party Links
Our Site and Services may contain links to third-party sites. Any access to and use of such links are not governed by this policy, but instead is governed by the privacy policies of those third-party websites. Dovetail Learning is not responsible for the information practices of such third-party sites.

We use industry standard security tools and measures, as well as internal guidelines and organizational procedures to prevent information misuse and data leakage. While we strive to use commercially acceptable means and procedures to protect the information, which considerably reduce the risks of data misuse, we cannot guarantee that our systems will be absolutely safe. If you become aware of any security vulnerability or potential data breach, please contact us immediately at info@Dovetail, and we can take the appropriate measures to address such incidents.

Conditions of Use and Revisions
If you have any concerns about privacy at or any of our websites, please send us a description of your concern to, and we will try to resolve it. We will occasionally update this Privacy Policy. When changes to this Privacy Policy will be posted, the date at the top of this Privacy Policy will be revised. We recommend to check the website from time to time to inform yourself of any changes in this Privacy Policy or any of other policies.

What are your rights regarding the privacy of your own information?

  • You have a right to be informed about what we do with your information.
  • You have a right to access your information at any time.
  • You have a right to rectification (changing any of the data)
  • You have a right to have your data removed at any time.
  • You have a right to restrict processing, so we only handle your data in a certain manner.
  • You have a right to data portability–asking us for the data we have and taking it to another organization.
  • You have a right to object to any of our privacy measures.

Contacting Us
You have a right to access your data, correct or remove it, or completely withdraw your consent for processing it at any time. If you want to make any of these requests, please send them to our Data Protection Officer (DPO) at The withdrawal of a consent does not affect the lawfulness of processing based on consent before its withdrawal.

If you feel something is not addressed in this Privacy Policy or have further questions, you may also contact our DPO at

Our postal address is:
Dovetail Learning
16110 Coleman Valley Rd.

Occidental, CA 95465

We can be reached via email at

Refund policies

  • If for any reason you are not satisfied with you product, we will refund your money.
  • Contacting Us at
  • Our postal address is:
    Dovetail Learning 16110 Coleman Valley Rd. Occidental, CA 95465