We Are Resilient™
For Healthcare Providers

We are excited to be a 2020-21

ACES Aware grantee

We Are Resilient™

  • Helps you provide trauma-informed care, preventing and mitigating the detrimental health effects of Adverse Childhood Experiences (ACEs) and trauma on your patients.
  • Helps transform ACEs and trauma into a source of healing and resilience for the families in your practice.
  • Explores resilience in a more meaningful way to help you grow personal resilience, relational resilience, and your healthcare team’s resilience.
  • Helps you navigate your personal daily stressors and work/life changes such as providing telehealth while caring for family members due to COVID-19.
  • Identifies common reactionary patterns and gives skills to help you move from reactivity to choice.
  • Enhances your clinic team by providing researched-based practical skills to handle conflict quickly.
  • Helps your staff members deal with their own trauma, particularly vicarious trauma, and boost their ability to center, connect, and collaborate.
  • Provides researched-based practical skills as resources for helping with vicarious trauma, compassion fatigue, and burnout.
“I highly recommend Dovetail’s ‘We are Resilient™’ training for medical providers. I learned a lot of practical tools that have proven helpful in centering myself and putting a little more calm into my hectic days.”
— Dr. Joan Jeung, pediatrician and Health Sciences Associate Clinical Professor, UCSF

The We Are Resilient™ Approach

We Are Resilient™ offers simple, effective, and research-based skills that help medical administrators, healthcare provider, and clinic staff cope with stress and develop a stronger team. These skills help us Center, Connect, and Collaborate. To use Resilience Skills most effectively, we also have to develop an awareness of both our Protective Patterns — which inform how we react to the world, and our Cultural Patterns — which inform how we view the world.

Step 1: Develop Awareness of Our Patterns

Noticing our Cultural Patterns

When Connecting or Collaborating, we are more effective with strong Cultural Resilience. We acknowledge our Cultural Patterns that have been passed down through the generations, as well as seek to understand the patterns of others. Cultural
Patterns can be:
  • Helpful in navigating our world
  • Sources of strength, belonging, and celebration
  • Perpetuating racism and discrimination
  • Assessed for each situation: Is my judgment helping or making it worse?

Noticing our Protective Patterns

Protective Patterns
When facing a challenge, our initial response can be a common pattern of reactive resilience. These default reactions can be:
• Normal under stress
• Developed as protective mechanism
• Helpful in certain circumstances
• Limiting for us
• Assessed for each situation: Is my reaction helping or making it worse?

Step 2: Choose Resilience Skills

Skills for Centering Myself

Centering Skills
When facing a challenge, we can choose our Centering Skills to mindfully engage our Personal Resilience. These skills can:
  • Restore inner balance
  • Relieve stress and anxiety
  • Reduce negative thoughts
  • Enable focus on the present
  • Support pursuit of goals

Skills for Connecting with Others

Connecting Skills
When a relationship is experiencing difficulties, we can choose our Connecting Skills to grow our Relational Resilience. These skills can:
  • Create safety, trust, and belonging
  • Enable an open mind and curiosity
  • Reduce blame, judgement, and bias
  • Encourage equity

Skills for Collaborating Together

Collaborating Skills
When a group is not working well together, we can choose our Collaborating Skills to strengthen Group Resilience. These skills can:
  • Foster a shared vision
  • Honor contributions of all
  • Encourage healthy boundaries
  • Create shared accountability
  • Support pursuit of common goals